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title: Network Status
---

![Matnet-NetworkStatus](https://matnet.co.nz/hubfs/Matnet-NetworkStatus.png "Matnet-NetworkStatus")

![AllSystemsGo-1](https://matnet.co.nz/hubfs/AllSystemsGo-1.png "AllSystemsGo-1")

Need help with your Internet connection? Please see below

## Self help troubleshooting guide

 

![The first customer benefit](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-marketing-starter-themes_hubspot/compass_theme/images/benefit-1.jpeg?width=288&height=217&name=benefit-1.jpeg "The first customer benefit")

### Please reboot all the equipment

[Turn off the router and power supply at the wall socket and turn back on after ***30 sec***, ensure any ***power supplies*** have lights on them and the plug point is working](https://www.google.com/search?sca_esv=566330112&rlz=1C1VDKB_enNZ1050NZ1051&sxsrf=AM9HkKktEddHF_x4UXICZluJv0A-7MX8_w:1695075389938&q=Turn+off+the+router+and+power+supply+at+the+wall+socket+and+turn+back+on+after+30+sec,+ensure+any+power+supplies+have+lights+on+them+and+the+plug+is+working&spell=1&sa=X&ved=2ahUKEwiiifDzl7WBAxUgyDgGHWU-CekQBSgAegQICRAB)

 

 

![The second customer benefit](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-marketing-starter-themes_hubspot/compass_theme/images/benefit-2.jpeg?width=288&height=217&name=benefit-2.jpeg "The second customer benefit")

### That you within the routers coverage area

Please stand next to the router and confirm if you can see wifi bars and have internet access

![The third customer benefit](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-marketing-starter-themes_hubspot/compass_theme/images/benefit-3.jpeg?width=288&height=217&name=benefit-3.jpeg "The third customer benefit")

### The internet is not been fully utilized 

Turn off the wifi TVs, laptops devices and test from one device

i.e a cell phone or ipad close to the router 

## Request a call

Please write a brief description of your problem, your contact details and when your problem started

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Matnet Mackenzie ISP 2010 - 2024